Returns & Refunds

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances and the nature of a problem, you may be entitled to a repair, replacement, refund or other remedy.

Change of Mind

Swingstra timber swings are made to order and may be prepared according to the timber, finish, chain length and other options selected when ordering. We do not generally accept returns, exchanges or cancellations for change of mind on made-to-order or customised products.

This does not affect any rights you may have under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If you believe your product is faulty, damaged, significantly different from its description, or you received an incorrect product, please contact Swingstra as soon as reasonably possible. We may ask for your order details, photographs and information about the issue so that we can assess the matter.

Repairs, Replacements & Refunds

Where a product does not meet the consumer guarantees under the Australian Consumer Law, the remedy available will depend on the nature and seriousness of the problem. This may include a repair, replacement or refund as required by law.

Returning Large or Bulky Products

Please contact Swingstra before arranging the return of a large or bulky product. Where Swingstra is responsible for return or collection costs under the Australian Consumer Law, we will work with you to arrange an appropriate collection or return method.

Natural Timber Variation

Timber is a natural material. Grain, colour, pattern and other natural characteristics may vary between individual pieces. These natural variations are part of the character of timber and do not necessarily indicate that a product is faulty.